Associate Vice President, Sales & Service Manager Greater Boston, MA Area

The Company is seeking a Sales & Service Manager, AVP to lead the full operations, sales production, and service excellence within their assigned branch. The successful candidate will be responsible for setting the standard for a client-first service culture, driving revenue growth through proactive relationship-building, and effectively managing a team to meet performance metrics. This role requires a leader who is equally adept at branch operations and on the service floor, with a disciplined approach to identifying and converting business opportunities. The Sales & Service Manager, AVP will also be involved in recruiting, onboarding, and developing branch staff, as well as maintaining a professional and brand-aligned branch environment. Applicants must have 3-5 years' of progressive experience in a sales and/or service management role, preferably in a branch, retail, or financial services environment. A proven track record of meeting or exceeding sales goals and driving client satisfaction is essential. The role demands strong communication, interpersonal skills, and the ability to build rapport at all levels. The ideal candidate will have a strong knowledge of compliance, KYC, and BSA, and a minimum of 5 years' experience in a supervisory capacity. Responsibilities also include managing staffing, scheduling, and daily workflow to ensure optimal coverage, as well as fostering a positive team culture and ensuring compliance with policies and regulatory requirements.

Hiring Company

Northern Bank