Vice President, Success Management, Portfolio Leader Greater Hyderabad, India Area

The Company is seeking a VP for Customer Success in India, with a focus on leading the transformation of how success is delivered to the most strategic customers. The successful candidate will be responsible for inspiring and leading a team of Customer Success Managers, Directors, and Area Leads, and will play a pivotal role in reshaping the customer success strategy. This includes owning the Signature Success Business, engaging in strategic account planning, and building executive relationships. The role demands a leader with a proven track record in executive leadership, commercial acumen, operational rigor, and enterprise customer engagement. The VP will also be expected to have strong knowledge of the Salesforce ecosystem, and experience in customer-facing strategic leadership, and be a talent magnet and people developer. Candidates for this role at The Company should have at least 18 years of experience in customer-facing leadership, with a minimum of 5 years in managing large, geographically dispersed customer success or services teams in enterprise SaaS or cloud technology. The ideal candidate will be a resilient and agile leader, capable of driving real outcomes and leading through ambiguity. They should be adept at cross-functional collaboration, with a strong ability to influence across various organizational functions. The role is not just about leadership; it's about being a catalyst for change and a champion for the company's core values. If you are a bold, high-energy leader with a passion for driving innovation and customer success, this is an opportunity to make a significant impact and help shape the future of customer success.

Hiring Company

Salesforce