Vice President, Client Service Manager
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Vice President, Client Service Manager
About the Role
Greater New York City, NY Area (On-site)(New York City, New York)
The Company is seeking a Client Service Manager - VP in Securities Services to join their team. The successful candidate will be responsible for building and maintaining strong relationships with clients, ensuring their satisfaction with the company's services, and serving as the primary escalation contact for both clients and internal stakeholders. This role requires a high level of ownership and the ability to pull together internal teams and resources to meet client needs. The Client Service Manager will also be involved in client meetings, providing updates on product and system enhancements, and leading the governance of processes to measure and monitor service levels. Applicants must have a Bachelor's degree, at least 8 years' of experience in a financial services organization with a focus on servicing institutional clients, and a strong knowledge of global custody and/or traditional, hedge, and private fund services. The role also demands 3-5 years' of direct people management experience, as well as strong communication, presentation, project management, problem-solving, and decision-making skills. The ideal candidate will have a drive for continuous improvement and the ability to exercise sound judgment in decision-making on behalf of clients and the company. The position offers the opportunity to lead, mentor, and develop a team, and the candidate should be prepared to take on this leadership role.
Functions:
- Operations
- Human Resources
About the Company
Diverse financial services firm & investment bank
Industry
Financial Services
Type
Public Company (JPM)
Age
employees
10,001+
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