The Company is seeking a Vice President Experience Design for Payments Client Onboarding and Service. The successful candidate will be instrumental in defining and enhancing the user experience across a range of products and services. This role requires a deep understanding of design and research practices to lead key initiatives and create innovative solutions that meet both business and user needs. As a subject matter expert, the VP will collaborate with cross-functional teams, mentor junior designers, and promote a culture of inclusivity and accessibility. The focus is on developing and executing design and research strategies, ensuring alignment with business objectives, and driving the adoption of inclusive design practices. Applicants must have a background in user experience design or similar roles, with experience in managing and developing a design team. The role demands a proven ability to create visual representations of user journeys, including storyboarding, wireframes, and prototypes, and a strong understanding of inclusive design and accessibility guidelines. Advanced technical literacy, particularly in client-side technologies, APIs, and microservices, is essential. The ideal candidate will also have experience with AI tooling and design concepts. The position is pivotal in the development of a centralized desktop for client payment lifecycle management, aimed at improving organizational connectivity and supporting seamless client interactions.

Hiring Company

JPMorgan Chase & Co.