Vice President, Regional Business & Specialty Service & Implementation Greater Tampa, FL Area

The Company is seeking a Vice President for Regional Business and Specialty Service and Implementation. This executive will be at the forefront of leading a large-scale service and implementation organization, with a focus on driving exceptional customer experiences, operational excellence, and business transformation. The successful candidate will be responsible for the end-to-end service and implementation strategy, operations, and performance, particularly for customers with 2-4,999 employees. Key responsibilities include leading transformation initiatives, championing AI fluency, and establishing service strategies that deliver best-in-class customer outcomes. The role also involves close partnership with various enterprise leaders to align operational capabilities with business and customer priorities. Candidates for this role should have a proven track record of executive leadership in large, complex service, operations, or customer experience organizations, with a strong emphasis on driving significant business outcomes. The ideal candidate will have a customer-centric, people-focused leadership style, and a background in leading large-scale transformational change initiatives. Required qualifications include 15+ years of progressive leadership experience in relevant industries, experience in leading multi-functional organizations through growth and transformation, and a Bachelor's degree or equivalent experience. Preferred qualifications include deep knowledge of group benefits, insurance, or related financial services, and experience in AI, advanced analytics, automation, or digital transformation initiatives. The role demands a leader with strong strategic, financial, and business acumen, exceptional relationship-building skills, and a demonstrated ability to influence enterprise strategy and lead cross-functional initiatives.

Hiring Company

MetLife