Associate Vice President, Global People Services, Service Readiness & Innovation Greater Toronto, Canada Area + 1 more

The Company is seeking an AVP for Global People Services with a focus on Service Readiness and Innovation. This senior leadership role is pivotal in ensuring that the GPS strategy and operating model are effectively translated into scalable, launch-ready services. The successful candidate will be responsible for integrating service readiness, product enablement, knowledge, training, regional execution, and innovation to enable delivery teams to provide consistent, compliant, and experience-led service. Key accountabilities include leading end-to-end service readiness and launch coordination, managing cross-service dependencies, and leading service design and innovation for GPS. The role also involves building and scaling an innovation pipeline and ensuring the availability of accurate, approved knowledge, role-based training, and adoption support before service launches. Applicants for this role at the company should have a proven track record in global HR operations, shared services, service design, readiness, product management, transformation, or innovation. The ideal candidate will have strong knowledge of HR service delivery, employee experience, digital products, workflow, automation, and AI-enabled operations. Executive presence, analytical judgment, and experience in leading geographically distributed teams are essential. The role requires the ability to balance colleague experience, operational stability, risk, speed, and business value, and to create clarity and accountability while influencing senior stakeholders. The AVP will be measured on the consistency of readiness disciplines, the effectiveness of service launches, and the impact of the product and innovation roadmap on colleague experience, quality, efficiency, and global consistency.

Hiring Company

Manulife