The Company is seeking a Head of Enterprise Monitoring and Observability to define and execute the strategy, operating model, and platform roadmap that ensure proactive, predictive, and resilient technology operations. This leadership role is pivotal in owning the enterprise capabilities for monitoring, telemetry, event intelligence, operational analytics, and observability engineering. The successful candidate will be responsible for driving the evolution of observability from reactive to proactive and automated, establishing standards and governance, and leading the adoption of modern practices. Key responsibilities include platform ownership, managing vendor relationships, and ensuring the scalability and resilience of observability tooling and services. The role also involves leading the implementation of operational intelligence, AIOps, and partnering with technology teams to enhance service reliability and incident response. Applicants for the Head of Enterprise Monitoring and Observability position at the company should have a minimum of 10 years' experience in relevant technology disciplines, with at least 5 years in a leadership role. Deep expertise in observability platforms, monitoring technologies, and operational analytics is essential, as is a strong understanding of cloud platforms, hybrid infrastructure, and modern operational architectures. The role requires excellent leadership, communication, and strategic planning skills, as well as a proven track record in driving organizational transformation and the adoption of new operational capabilities. The ideal candidate will be adept at fostering a culture of innovation, accountability, and operational excellence, and will be focused on continuous learning and cross-functional partnership. Success will be measured by increased monitoring and observability coverage, reduced MTTD and MTTR, improved signal quality, and the expansion of predictive analytics and AIOps capabilities.