The Company is seeking a Head of Operations and Customer Success to join their leadership team. This pivotal role involves taking ownership of both internal business operations and the customer experience, with a focus on ensuring the business operates effectively and that customers derive lasting value from the company's technology. The successful candidate will be responsible for overseeing key operational areas such as finance, people, internal systems, and international expansion. Additionally, they will lead the post-implementation customer journey for major B2B customers, build trusted relationships, and act as the principal point of contact for strategic accounts. The role also includes driving product adoption, leading the customer experience function, and continuously improving service standards. Applicants for the Head of Operations and Customer Success position at the company should have a minimum of 5 years' of relevant experience in operations, customer success, client delivery, business operations, or a similar leadership role. Experience in an early-stage or scaling technology business is essential. The ideal candidate will have a proven track record in establishing and owning senior customer or stakeholder relationships, as well as strong operational judgment and a proactive, solutions-focused approach. Financial literacy, the ability to manage competing priorities, and excellent communication skills are also required. A systems-oriented mindset, experience with AI tools, and a background in property, facilities management, housing, infrastructure, or the built environment are advantageous. The role demands a hands-on approach, with the candidate being motivated by the growth and improvement of the organization.