The Company is seeking a Vice President for a senior client-facing technology leadership role. The successful candidate will be responsible for the regional delivery of high-touch support, production issue management, service governance, and client engagement for strategically important clients. This executive position requires oversight of client-impacting technology issues, operational excellence, proactive communication, and the consistent execution of the service model. The role also involves leading a team of Client Technology Managers and operational resources, driving service quality, major incident response, problem management, and strategic technology partnerships. The VP will be instrumental in translating the client engagement strategy into regional execution, strengthening client insights, and modernizing tools and reporting to deliver measurable service and client outcomes. Applicants must have a Bachelor's degree in a relevant field, with an advanced degree preferred, and at least 8 years' of experience in technology operations, client service, and related areas. A minimum of 3 years' of people leadership experience is required, along with a proven track record in managing senior stakeholders within a global organization. The role demands strong skills in client relationship management, executive communication, major incident management, and service governance. Experience in financial services or a comparable regulated industry is preferred. The ideal candidate will be adept at problem-solving, and process standardization, and have a strong background in transformation delivery and operating model adoption. Key skills include senior client relationship management, service governance, and operational risk management, as well as the ability to foster a culture of innovation, continuous improvement, and delivery excellence.

Hiring Company

State Street