The Company is in search of a Support Specialist to join their IT team. The successful candidate will be responsible for the technical support and operational stability of critical banking applications, with a focus on transaction banking, payments, and capital markets. This role involves providing Level 1 and Level 2 application support, participating in incident management, and ensuring the reliability of systems through monitoring and problem analysis. The ideal candidate will have a customer-focused mindset, strong analytical skills, and a commitment to operational excellence. Key responsibilities include cross-functional collaboration, vendor coordination, performance monitoring, and maintaining documentation for knowledge management. Applicants for this role at The Company should have a Bachelor's degree in computer science or a related field, or an equivalent combination of education and experience. A minimum of 4 years' of relevant experience in application support, business analysis, or related technology roles is required, with a preference for those with 3 years' of business analyst experience. Technical skills should include a working knowledge of banking applications, APIs, and application integration concepts, as well as experience with monitoring and observability tools, SQL, Java, Spring Boot, Kafka, REST APIs, OpenShift, and scripting languages such as Python and Shell. The role demands strong problem-solving abilities, excellent communication skills, and the adaptability to work in a fast-paced environment. Familiarity with financial services, operating environments, databases, application/web servers, and service management tools is also essential.

Hiring Company

MUFG