Vice President of Customer Success, Enterprise Accounts Remote (anywhere in United States)

The Company is experiencing a period of significant growth and innovation, and is seeking a Vice President of Customer Success for Enterprise Accounts. This role is pivotal in managing the relationships with the most strategic and high-value customers, ensuring their success and satisfaction with the company's solutions. The successful candidate will be responsible for owning the enterprise strategy for these accounts, leading a team of Customer Success Managers, and working closely with the sales organization to drive retention, growth, and advocacy. A key aspect of the role is the ability to cultivate executive relationships and to be the executive face of the company for the largest global clients. Candidates for this role should have a minimum of 10 years' experience in customer success, account management, professional services, or a related leadership position, with a proven track record in managing strategic enterprise accounts. The role requires strong commercial acumen, the ability to engage with C-suite executives, and a deep understanding of the needs and priorities of large, complex, regulated organizations. While not mandatory, a background in RegTech, FinTech, or related industries, and experience with regulatory compliance and governance programs, is preferred. The ideal candidate will be a strategic thinker, a motivating leader, and have the enthusiasm to drive the company's mission of transforming the industry and creating a trusted financial environment.

Hiring Company

MCO (MyComplianceOffice)